We're Here to Help

Have a question about your order, a product, or just want to say hi? We'd love to hear from you.

Email Us

The fastest way to reach us is by email:

support@pawvault.org

We respond within 1–2 business days, Monday through Friday.

Before You Write

Here are answers to the most common questions:

• Where's my order? Check your confirmation email for a tracking link. Allow up to 5 business days for tracking to activate after shipment.
• My item arrived damaged. Email us a photo within 7 days of delivery and we'll send a replacement or full refund — no return needed.
• I want to return something. No problem. See our Refund Policy for details.
• I entered the wrong address. Email us immediately at support@pawvault.org — we'll do our best to fix it before it ships.

We're a small team and we read every message. Thank you for shopping with PawVault. 🐾